How can we help?
Start with the issue you’re seeing.
I can’t sign in
Check your connection and use the email address associated with your TRACKR account. If Google sign-in does not open, allow the sign-in window in your browser and try again.
I can’t find my invitation
Sign in with the email address your invitation was sent to. Check your inbox and spam folder. If the invitation has expired, ask the person who invited you to send a new one.
My workspace won’t load
Check your connection and select Try again. If you are already viewing a page, save any edits before refreshing it.
My client can’t see their workout
Check that the client accepted their invitation and that the workout is assigned to the intended client and date. Ask them to check their schedule while connected to the internet.
How do I log meals?
Open Nutrition in your client workspace. Take a photo, search foods or add a custom food, then review the portions and save. Photo estimates are not connected yet. The sample catalogue is for testing; custom foods use your entered nutrition values. Meal saves need an internet connection.
Who can see my meals?
You can edit and remove your meals. Your linked coach and workspace admins can view your diary during an active coaching relationship. Your coach sees your meals on their Nutrition page and your client profile, and cannot change them. Photos are private and use temporary access links.
I need to report a problem
Record what you were trying to do, what happened, the time, and your browser or phone model. Include a screenshot if useful, with personal client details hidden. Never share passwords or sign-in codes.